MADEC is a successful not-for-profit and charitable organisation with a proud 50+ year history of supporting people experiencing disadvantage. Through our work across employment services, education and training, labour mobility programs, harvest services and Indigenous programs, we focus on one clear purpose
Job Description
Helping People | Addressing Needs | Improving Lives
As an approved employer under the Pacific Australia Labour Mobility (PALM) Scheme, MADEC supports workers from Pacific Island countries and Timor-Leste to access meaningful employment in Australia, while providing Australian employers with a reliable workforce.
About the Role
As a Regional Liaison Officer, you will be the key point of contact and trusted support for PALM Scheme workers while they live and work in Australia. This is a highly people-focused role where no two days are the same.
You will provide pastoral care, practical support, and advocacy to help workers settle into their new environment, remain safe and well, and succeed in their employment. Your work plays a critical role in worker wellbeing, productivity, and overall program success.
Key responsibilities include:
Building strong, respectful relationships with workers through regular check-ins and on-site visits
Providing pastoral care and practical support, including assistance with accommodation, transport, medical appointments, travel, and community connections
Acting as the first point of contact for worker enquiries and concerns
Identifying wellbeing, safety, or workplace issues early and escalating when required
Supporting worker inductions, arrivals, and departures
Liaising between workers, host employers, service providers, and MADEC teams
Promoting health, safety, and wellbeing, including conducting toolbox talks and supporting WHS requirements
Providing out-of-hours support when needed, including evenings and weekends
This role requires flexibility, resilience, and a genuine commitment to supporting people who are living and working away from home.
Desired Skills and Experience
Who Will Thrive in This Role
We’re looking for people with:
Strong people skills – able to build trust, guide conversations, resolve issues calmly, and support positive outcomes
Empathy and cultural sensitivity – a genuine respect for different cultures, backgrounds, and experiences
Resilience and adaptability – comfortable managing competing priorities and supporting people through challenging situations
Clear communication skills – confident communicating with workers, employers, and service providers
Problem-solving ability – able to respond practically and thoughtfully to a wide range of enquiries
Organisation and accountability – managing documentation, follow-ups, and compliance requirements
You don’t need formal experience in labour mobility or pastoral care. Many people from backgrounds such as community services, support work, customer service, hospitality, retail, administration, education, health, or multicultural services have thrived in this role.
What matters most are your people skills, judgement, cultural awareness, and commitment to helping others succeed.
Why Join Us?
At MADEC, we know that supported, empowered teams deliver the best outcomes. We offer:
Salary packaging benefits, including tax-free entertainment expenses
Tool of trade vehicle provided
Flexible working arrangements, balancing field work, office time, and working from home
A supportive national team with strong onboarding and ongoing support
Access to a 24/7 holistic Employee Assistance Program supporting mental, emotional, physical, and financial wellbeing
The opportunity to do meaningful work that genuinely changes lives
What You’ll Need
A current driver’s licence
Knowledge of the local area and ability to travel regularly and flexibly
A National Police Check and Working with Children Check
Australian working rights (sponsorship is not available for this role)
Our Commitment
MADEC is committed to diversity, inclusion, and child safety. We welcome applications from people of all backgrounds, cultures, ages, and abilities. All team members are expected to uphold MADEC’s values and commitment to safe, respectful workplaces.
Ready to Apply?
If this sounds like a role where you could make a real difference, we’d love to hear from you.
Visit https://madec.edu.au/careers-2/ to view the Position Description and apply.
MADEC Australia – Helping People | Addressing Needs | Improving Lives
