MADEC Australia’s Employment Services activities are focused on supporting those experiencing disadvantage in locations across NSW and VIC. Individuals that access the program receive support to reduce social, physical and other barriers that impact a person’s ability to attain and maintain employment, by identifying strengths and building skills that improve life outcomes.
About the role
Reporting to the Manager - Central Support, you will manage staff enquiries and provide critical support to our operational sites, undertaking tasks that enhance performance across the organisation. This is a Full time position based in Mildura.
- Manage daily staff enquiries, conduct audits, and provide feedback on Provider Appointments and job search assessments;
- Monitor Participant MORs, guidelines, and contractual requirements, ensuring compliance;
- Build professional relationships with internal MADEC staff and provide practical support to participants;
- Use reporting to identify performance gaps and ensure KPIs are achieved within required timeframes;
- Maintain accurate participant files and information systems.
Desired Skills and Experience
To excel in this role, you will bring:
- Outstanding customer service skills;
- Strong digital literacy and proficiency in Microsoft Office;
- Excellent attention to detail and accuracy;
- Well-developed emotional intelligence and interpersonal skills;
- The ability to manage conflict and navigate challenging situations professionally;
- Experience working with KPIs and achieving performance targets.
A valid Working with Children and National Police Check are required.
Ready to take the next step in your career and join a dynamic team committed to success? Apply now and discover how you can contribute to reshaping lives through meaningful employment. Let’s make a difference together!
Culture and Benefits
MADEC prides itself on providing a supportive environment with opportunities for personal growth and development.
We also offer:
- Salary Packaging to the value of $15,900
- Tax free entertainment expense benefits
- 24/7 access to an innovative, holistic employee assistance program that supports your emotional, mental, financial, and physical health
- Check the potential tax savings you might be entitled to if you were to take up our Salary Packaging benefit by completing the calculator here https://accesspay.com.au/salary-packaging/salary-packaging-calculator/ - you will be surprised at the increase in your take home amount!
- Up to 5 weeks annual leave after three years’ service (eligibility conditions apply)
- Additional personal leave, paid volunteer/charity leave and more!
Want to know more? For more information please contact Jessica Birch, Manager – Central Support on 0455 844 906 or visit our webpage www. madec.edu.au/Careers page to find a copy of the Position Description for this role.
Be a part of MADEC
Our approach to diversity is simple: it’s about embracing everyone. We are committed to creating a culture of belonging that embraces the contributions of all team members, and we welcome applications from people of all backgrounds, ages, nationalities, abilities and cultures to help deliver upon MADECs purpose and drive our success.
We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being
