At MADEC, we're more than an employment services provider - we're a purpose-driven organisation committed to helping people achieve sustainable employment and stronger futures.
We're seeking an experienced and inspiring Area Manager - ideally based out of either our Wangaratta or Seymour locations - to lead a portfolio of Employment Services sites, empowering teams to deliver exceptional outcomes for participants, employers, and communities.
This is an opportunity for a confident people leader who thrives on building high-performing teams, driving business results, and creating meaningful social impact.
About the Role
As Area Manager, you will provide strategic and operational leadership across a portfolio of sites, ensuring contractual, financial, and service delivery objectives are achieved.
You will work closely with our Activation Teams and frontline staff to create a culture of accountability, engagement, and high performance while fostering strong relationships with employers, community organisations, and government stakeholders.
Key Responsibilities
Leadership & People Management
- Lead, coach, and develop Job Coaches and employees
- Drive a high-performance culture focused on participant outcomes and service excellence
- Manage recruitment, onboarding, performance management, and professional development
- Support employee engagement, capability building, and succession planning
Operational Performance
- Ensure services are delivered in accordance with contractual and compliance requirements
- Monitor and achieve site and regional KPIs and performance targets
- Analyse operational performance and implement improvement strategies
- Manage participant and employer complaints and continuous improvement activities
Business Development & Community Engagement
- Build and maintain strong relationships with employers, community organisations, health providers, and government agencies
- Identify opportunities to strengthen MADEC's presence and reputation within the region
- Collaborate with workforce and employer engagement teams to create employment opportunities for participants
- Support marketing, networking, and promotional initiatives
Financial Management
- Assist in the preparation and management of site budgets
- Monitor revenue, profitability, and operational performance
- Identify risks, opportunities, and areas for business improvement
- Ensure resources are effectively managed to achieve sustainable growth
About You
You are a proven leader with a passion for developing people and achieving results.
You'll bring:
- Experience managing medium to large teams
- Strong leadership, coaching, and mentoring capability
- A track record of achieving KPIs and operational targets
- Experience managing budgets and business performance
- Excellent stakeholder engagement and relationship-building skills
- Strong negotiation, problem-solving, and conflict resolution abilities
- A commercial mindset combined with a genuine commitment to helping people succeed
- High levels of organisation, resilience, and accountability
Essential Requirements
- Current Driver's Licence
- National Police Check (or ability to obtain)
- Working with Children Check (or relevant state clearance)
- Strong Microsoft Office skills
Desirable
- Certificate IV in Employment Services
- Diploma or higher qualification in Business or related field
- Employment Services industry experience
- Knowledge of local labour markets and employment trends
Why Join MADEC?
- Lead and develop multiple high-performing Employment Services teams
- Play a key role in shaping regional growth and performance
- Join a values-driven organisation making a real difference in local communities
- Attractive salary package with tools of trade provided
- Ongoing professional development and leadership support
- Be part of an organisation that genuinely values diversity, inclusion, and innovation
Ready to Make an Impact?
If you're an experienced leader looking for a role where commercial success and community impact go hand-in-hand, we'd love to hear from you
